This Payment Policy outlines the terms and conditions for payments on the Trip Wings Holidays (“we,” “us,” or “our”) website. Please review this policy carefully to understand your obligations and our processes regarding payments.

• Accepted Payment Methods
1. Payment Options: Trip Wings Holidays accepts the following methods:
• Credit/Debit Cards: Major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Online Payment Platforms: Select recognized online payment platforms may be available, subject to availability.
• Cash on Delivery (COD): Available in select cases with applicable terms and conditions.
• All the Payment gateways shall be activated once after securing a suitable bank account in listed banks by QCB
2. Changes in Payment Options: We may add or remove payment methods at our discretion
• Payment Process
1. Order Placement: You will be prompted to provide payment details during the checkout process on our website.
2. Authorization and Accuracy: By submitting payment details, you confirm that you are authorized to use the chosen payment method and that the information provided is accurate and complete.
3. Processing of Payment: Payments are processed upon checkout completion in the currency specified on our website, unless stated otherwise.
4. Declined Payments: If a payment is declined or unauthorized, we reserve the right to cancel or delay the order until valid payment is received.
• Currency and Pricing
1. Currency: All prices are displayed in Qatari Riyals (QAR), unless otherwise specified.
2. Pricing Accuracy: We strive to ensure the accuracy of pricing and product information. However, errors may occur, including incorrect pricing or product information. We reserve the right to correct such errors and cancel or refuse any orders affected by inaccuracies.
• Payment Security
1. Data Protection: We prioritize the security of your payment information and employ industry-standard encryption technologies during transmission.
2. Limitations of Security: While we take reasonable measures to secure your payment information, please note that no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
• Order Confirmation and Invoicing
1. Confirmation: After successful payment, you will receive an order confirmation email or notification, which serves as proof of purchase.
2. Invoice Access: Invoices may be provided electronically via the order confirmation email or may be downloadable from your Trip Wings Holidays account.
• Policy Updates
1. Modifications: We reserve the right to update or modify this Payment Policy at any time. Any changes will take effect immediately upon posting on the Trip Wings Holidays website.
• Contact Us
1. Inquiries: For any questions, concerns, or inquiries about this Payment Policy or payment processes, please contact our customer support team through the contact information on our website.

By making a payment on the Trip Wings Holidays website, you acknowledge and agree to the terms outlined in this Payment Policy.

This Refund Policy outlines the terms and conditions for obtaining refunds on travel and tourism services purchased from Trip Wings Holidays (“we,” “us,” or “our”). We strive to ensure customer satisfaction and transparency throughout the refund process.

1. Eligibility for Refunds
• Refund eligibility is determined by the following conditions:
1. The service was booked directly through the Trip Wings Holidays website.
2. The service qualifies for a refund based on the terms and conditions outlined below.
3. You can provide proof of purchase, such as an order confirmation, booking number, or receipt.
2. Services Eligible for Refunds
• Many travel services offered by Trip Wings Holidays may be eligible for refunds, with exceptions such as:
1. Non-Refundable Flights and Accommodation: Certain flights, hotels, or tour packages may be non-refundable, as stated at the time of booking.
2. Last-Minute Bookings: Bookings made within 72 hours of travel or stay may not be eligible for refunds.
3. Special Promotions or Discounted Packages: Services booked under special promotions, deals, or last-minute discounts may be non-refundable.
4. Visa and Processing Fees: These fees are non-refundable once the processing has started.
3. Conditions for Refunds
• To be eligible for a refund, the following conditions must be met:
1. Advance Notice: Cancellations or changes to bookings should be requested within the specified cancellation period, typically 7-14 days before the travel or accommodation start date, unless otherwise stated.
2. Unused Services: Refunds may be limited to unused portions of the service (e.g., if you cancel part of a multi-day tour).
3. Special Conditions: Refund eligibility may vary based on specific suppliers’ terms, which will be communicated during booking.
• Refund requests may be rejected if:
1. The cancellation request is made outside the eligible cancellation window.
2. There is evidence of policy violation or misuse (e.g., attempting to cancel after using part of the service).
4. Refund Process
• To request a refund, please:
1. Contact Customer Support: Reach out to our support team with your booking details and reason for the refund request.
2. Provide Documentation: Our team may request documentation to verify booking details and eligibility.
3. Cancellation Fee: Some refunds may incur a cancellation fee, which will be deducted from the total refund amount.
• Refunds are generally processed through the original payment method or as travel credits, depending on your preference and the circumstances.
• Refunds may take a reasonable amount of time to process, including review and verification of cancellation eligibility, along with any supplier processing times.
5. Non-Refundable Costs
• Non-Refundable Deposits and Fees: Deposits, booking fees, and processing fees are generally non-refundable unless otherwise specified.
• Non-Refundable Travel Components: Costs associated with third-party services, such as flights, accommodations, and activities, may be non-refundable if governed by the third-party provider’s policy.
6. Changes or Cancellations Due to External Circumstances
• Force Majeure: In the event of unavoidable circumstances (e.g., natural disasters, travel bans), we will work to reschedule or offer travel credits where possible. However, refunds may be limited depending on supplier terms.
• Service Provider Cancellations: If a third-party provider cancels a service, we will work to secure a refund or reschedule as per the provider’s policy.
7. Changes to the Refund Policy
• We reserve the right to modify this Refund Policy at any time without prior notice. Changes are effective immediately upon posting on the Trip Wings Holidays website.
8. Contact Us
• For any questions or concerns about this Refund Policy, please contact our customer support team through the Trip Wings Holidays website.

By booking a service with Trip Wings Holidays, you acknowledge and agree to the terms outlined in this Refund Policy.

This Privacy Policy explains how Trip Wings Holidays (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use the Trip Wings Holidays website (the “Website”) or engage in our travel services. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly.

1. Information We Collect
• Personal Information: When you create an account, make a booking, or interact with our Website, we may collect personal information such as your name, email address, phone number, billing and payment details, travel preferences, and passport information, if required for travel purposes.
• Usage Information: We may collect information about your interactions with our Website, including your IP address, device type, browser type, and browsing patterns. This information is gathered through cookies and similar technologies to enhance your experience on our Website.
2. Use of Personal Information
• We use your personal information for the following purposes:
1. Processing Bookings: Facilitating and managing your bookings, reservations, and itineraries.
2. Customer Support: Providing assistance and responding to inquiries.
3. Improving Services: Enhancing our offerings and Website functionality.
4. Personalized Experience: Tailoring services and travel recommendations based on your preferences.
5. Marketing Communications: Sending you travel deals, newsletters, and other communications with your consent.
6. Legal Compliance and Security: Detecting fraud, complying with regulations, and protecting our rights.
• We may combine your personal information with information obtained from third-party sources to improve the quality and relevance of our services.
3. Data Sharing and Disclosure
• We may share your personal information with:
1. Service Providers: Trusted partners, including travel operators, payment processors, and logistics providers, who assist in fulfilling your travel bookings. They access personal information only as necessary to perform their services.
2. Legal Compliance: We may disclose information if required by law, court orders, or government regulations.
3. Protective Measures: Personal information may be disclosed to protect our rights or the safety of others if necessary.
• We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
4. Data Security
• We use industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure. Although we take reasonable precautions, no method of transmission over the internet is completely secure.
5. Third-Party Websites and Services
• Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any personal information.
6. Children’s Privacy
• Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us, and we will promptly delete it.
7. Your Rights and Choices
• You have the right to access, update, correct, or delete your personal information. You may also withdraw your consent for certain data processing activities or opt out of receiving marketing communications.
• To exercise these rights or make a request regarding your personal information, please contact us using the information provided below.
8. Changes to the Privacy Policy
• We may update this Privacy Policy periodically. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy regularly to stay informed of any updates.
9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please reach out to us:

Trip Wings Holidays
Address: CR No: 206444 - Doha- Qatar
Email: info@tripwingsholidays.com
Phone: +974 51790003

By using our Website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Welcome to Trip Wings Holidays! These Terms and Conditions (“Terms”) govern your access to and use of the Trip Wings Holidays website (“Website”) and any services provided by Trip Wings Holidays (“we,” “us,” or “our”), including travel bookings, tours, and other related services. By using our Website or booking our services, you agree to these Terms. Please read them carefully.

1. Company Information
• Trip Wings Holidays operates under the laws and regulations of the State of Qatar, providing travel and tourism services, including but not limited to, tour packages, hotel reservations, visa assistance, and related travel activities.
2. Eligibility
• By using our services, you confirm that you are at least 18 years of age or have the legal capacity to enter into binding agreements under Qatari law.
• Trip Wings Holidays services are available to residents and non-residents of Qatar. However, certain restrictions may apply based on the traveler’s nationality, destination country policies, and other regulatory requirements.
3. Services
• Booking Services: Trip Wings Holidays offers a range of travel services, including but not limited to package tours, hotel reservations, flight bookings, and visa assistance. Availability of these services is subject to confirmation and may vary based on factors such as destination and booking date.
• Medical and Educational Tourism: In addition to standard travel services, we also offer specialized services in medical and educational tourism. Please consult with our team for specific terms applicable to these services.
• Service Changes: Trip Wings Holidays reserves the right to modify or discontinue any service without prior notice. We are not responsible for third-party services or products provided through our Website.
4. Pricing and Payment
• Currency: All prices listed on our Website are in Qatari Riyals (QAR), unless stated otherwise.
• Payment: By making a booking, you agree to pay the full price specified for the selected services. Accepted payment methods include credit and debit cards, online payment platforms, and other options as specified on our Website.
• Price Changes: Prices are subject to change based on market conditions, supplier fees, exchange rates, or other factors. We will inform you of any price changes affecting your booking prior to finalization.
5. Cancellations and Refunds
• Customer-Initiated Cancellations: If you wish to cancel a booking, please contact us as soon as possible. Refund eligibility will depend on the terms outlined in our Refund Policy and may vary based on the type of service and provider’s terms.
• Company-Initiated Cancellations: Trip Wings Holidays reserves the right to cancel bookings due to unforeseen circumstances such as natural disasters, travel restrictions, or supplier issues. In such cases, we will attempt to offer alternative arrangements or process refunds where applicable.
• Non-Refundable Services: Certain services, such as last-minute bookings, promotional packages, or specific flight and hotel reservations, may be non-refundable.
6. Travel Requirements and Responsibilities
• Passports and Visas: It is your responsibility to ensure you have a valid passport, visa, and any other required documentation for travel. Trip Wings Holidays can assist with visa processing, but the final decision rests with the relevant authorities.
• Health and Safety: You are responsible for meeting any health requirements and obtaining appropriate travel insurance. Trip Wings Holidays is not liable for any medical expenses incurred during travel.
• Compliance with Local Laws: Travelers are expected to comply with the laws and regulations of the countries they visit. Trip Wings Holidays is not liable for any consequences arising from a failure to comply with local laws.
7. Personal Information and Privacy
• Privacy Policy: By using our Website and services, you agree to the collection, use, and storage of your personal information as outlined in our Privacy Policy. We take reasonable steps to protect your information but cannot guarantee complete security.
8. Intellectual Property
• Content: All content on our Website, including text, images, graphics, and logos, is the property of Trip Wings Holidays or our licensors and is protected by copyright and other intellectual property laws.
• Restrictions: You may not copy, distribute, modify, or create derivative works from any content on our Website without our prior written permission.
9. Limitation of Liability
• No Liability for Third-Party Services: Trip Wings Holidays works with third-party providers for flights, accommodations, tours, and other services. We are not liable for any issues, including delays, cancellations, or service quality, that arise from third-party services.
• Force Majeure: Trip Wings Holidays is not liable for any failure to perform due to circumstances beyond our control, including natural disasters, political events, pandemics, or other unforeseeable events.
• Limitation of Liability: To the extent permitted by law, Trip Wings Holidays’ liability for any claims arising from your use of our services is limited to the total amount paid for the booking in question.
10. Governing Law and Dispute Resolution
• Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Qatar.
• Dispute Resolution: Any disputes arising from or related to these Terms shall be resolved in accordance with Qatari law and within the jurisdiction of Qatari courts.
11. Amendments to Terms
• Trip Wings Holidays reserves the right to amend or update these Terms at any time. Changes will be effective upon posting to our Website, and continued use of our Website or services constitutes your acceptance of the revised Terms.
12. Contact Information

If you have questions or concerns about these Terms, please contact us:

Trip Wings Holidays
Address: CR No: 206444 - Doha - Qatar
Email: info@tripwingsholidays.com
Phone: +974 51790003

By using our Website or booking services with Trip Wings Holidays, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.